As a part of the Digital product group at Jack Henry I work with our infrastructure teams. We develop and operate the platforms necessary to deliver next generation services and solutions to community financial institutions. If Barry Manilow wrote the job description for our teams it would be something like, “We write the code that makes the whole cloud sing, we write the code of platforms and special things.” My own role is not in code contribution though, but in supporting the creatives and engineers that orchestrate the world according to code

I lead the TechOps team with the Banno organization inside Jack Henry. We keep production deploys moving, support our hosting operations teams, provide endpoint management and advocacy for our developers, maintain incident response processes, and work with corporate teams to ensure disaster readiness and compliance.

I am an onion peeler. I peel back the layers surrounding an issue to pinpoint the true nature of the problem and fix it. Give me a mess and I’ll work towards order. I capture details, distill information and use it all to illuminate the whole team. I retell not only from book knowledge, but from first hand experience. Areas of expertise: Design, configure, deploy, support and train. Each of these disciplines are all applied in equal parts to data centers, branch offices, remote users, internet edge and anywhere those intersect.

Needed to stretch my legs

Primarily focused on laptop support for Windows users.